Product Help Posts

Using TweetReach to monitor a social media crisis

This has not, to put it mildly, been a good week for Paula Deen. On Wednesday of this week- June 19th- The National Enquirer announced they had video of a deposition where Deen admitted to making racist jokes, among other unsavory allegations. (You can read more about it in The Huffington Post or TIME; NPRMore

Join us to learn more about TweetReach!

Interested in learning more about TweetReach Pro and our other Twitter analytics offerings? We’re holding two webinar demos next week, conveniently scheduled for our customers outside of the United States. Anyone is welcome to attend, of course! Sign up for one of these short demos where we’ll tell you more about TweetReach Pro, our historicalMore

TweetReach Tip: Common Tracker mistakes

Much like the double-tap method is essential for zombie eradication, double- and triple-checking your Tracker queries is essential to success with your TweetReach Pro Trackers. Be sure you aren’t making any of the following common mistakes with your Tracker setup, and you’ll get the best results possible with your Tracker. Mistake #1: Not making the tweetsMore

TweetReach 2012 holiday support hours

The TweetReach support team will be around to answer all of your questions throughout the final weeks of 2012. However, please allow them a little extra time to return your calls and emails on the following dates, as they might be stuffing themselves with holiday treats and spending time with their families. Saturday, December 22 –More

Which TweetReach product should I use?

We know you’ve got different needs and different budgets, even on different days. That’s why we offer a range of TweetReach products to help you get the best return on your Twitter investment– and we’re here to help you figure out which tool to use. We have three main products at TweetReach: our snapshot reports,More

TweetReach Tip: Improve your snapshot report search query

Our customers often ask the question, “What exactly can I search for on TweetReach?” We want to make sure you get the most out of your snapshot reports, so here’s everything you need to know about queries. For all snapshot report searches, keep in mind that shorter queries work better: under 70 characters, or 6-8More

TweetReach Tip: Why some tweets generate fewer impressions

On Twitter, replies are handled differently than regular tweets. An @reply is a tweet sent to a specific user, beginning with that user’s Twitter handle. Like this: Replies are only received by the users who follow both the sender and the receipient. The above tweet was delivered to the 6 Twitter accounts who follow both @tweetreachapp andMore

TweetReach Tip: Measuring the reach of a Twitter account

Want to measure the reach of a particular Twitter account? Great – you’ve come to the right place! Our TweetReach snapshot reports can measure the reach of any public Twitter account in just a few seconds. And depending on exactly which tweets you want to include in your analysis, we have a few tips forMore

Announcing our new and improved TweetReach Pro dashboard

We’re so excited to unveil our brand new TweetReach Pro dashboard! The new dashboard allows you to quickly find overall stats for your account, compare metrics across Trackers, explore how your Trackers have been performing over the past 30 days, review recently run snapshot reports, and so much more. Plus, it looks better than ever… A fewMore

Trackers now have smarter URL search!

Good news! Our TweetReach Pro Trackers now support smarter URL search with the url_contains: operator. You can add one or more URL queries to your tracked terms. A few examples: url_contains:bit.ly/123abc url_contains:blog.tweetreach.com/2012/08 url_contains:”http://tweetreach.com” url_contains:tweetreach.com report The Tracker will find any tweets that include the matched portion of the URL you include in your query. Like this:More