Last night, a laptop was stolen from one of our engineers. We took immediate action to ensure that all our systems were secure and there is no evidence of any compromise. But as a security precaution, we recommend you change your TweetReach or Union Metrics password right away.
TweetReach users can change their passwords here: https://tweetreach.com/user/edit
Union Metrics for Tumblr or Union Metrics for Instagram users can log in here: https://app.unionmetrics.com/. Then click the user icon in the top right corner to access your user profile.
While access to the laptop is password protected, it did contain a partial data export from two of our user databases. No credit card, financial information or analytics data was involved in any way, and all stored passwords are one-way encrypted using a cryptographic hash and a technique called “salting” which protects you even if you used the same password on other sites. Your password cannot be decrypted, so the risk to your personal information is quite low. However, it is possible that usernames and email addresses could be accessed, though they have not yet been. Changing your password will eliminate any possibility of a data breach, however unlikely.
We are extremely sorry for this inconvenience, and we have taken every step possible to ensure that your data is secure and your identity is protected, now and in the future.
We will be here if you have any questions, so please email or call any time.